This notice is prepared for new staff, students and visitors to know what and how to obtain access to computing facilities in the School and the Campus Wide Network.

The notice is organised into 2 sections for staff and visitors and students respectively.

It is important that all staff, visitors and students adhere to the safety rules within the school. In particular it is essential that all fill out a Risk Assessment Document for each new piece of work or experiment conducted in the various labs.

In some cases, staff and visitors will be allocated a room where a computer is already connected to the network. In other cases, a new computer will need to be installed. In general, the School does not provide computers. Staff are usually responsible for the provision of their own, postgraduate students and visitors computers. The School does provide assistance with connection to the network and other problems. Ee Meen Iliffe and David Nguyen are employed as Computer Systems Officers.

Please use the Help desk to log any calls. Email: servicedesk@unsw.edu.au
Phone: 9385-1333 or 9385-1777


In order to access the internet, you need to configure the TCP/IP protocol. Requests for IP addresses should be forwarded to the helpdesk (see below). These calls will be responded to by a member of the Computing Support Team who will assist you to connect your computer to the network.

If you have problems with your computer or network or require an IP address, please ring the helpdesk on extension 51333 to register your call. You need to give a brief description of your problem together with your contact details. A technical support staff person will come to help you to solve the problem. You can also report your problems by mailing servicedesk@unsw.edu.au. You should generally expect an initial contact regarding your problem within 2 days of logging the call. The length of time anticipated to resolve the call should be notified to you at this time. Please refrain from contacting computing staff directly with helpdesk problems. Any problems notified to them still have to be logged to the helpdesk and serviced according to the normal priorities.

If you feel that your job is not receiving the correct priority or level of service please contact Jie Bao.

Help desk jobs are serviced according to the following priority listing: Undergraduate teaching labs first then followed by secretaries, then academic staff and postgrads.

Visitors, postgraduate students and staff should advise Ee Meen Iliffe or David Nguyen of the date you finish work here so that your IP address can be made available to other users.